Operations·Capability hub
Communication Archiving/ Monitoring
Secure preservation and automated oversight of firm communications (email, social, text, video) to meet SEC/FINRA recordkeeping mandates.
What's shifting
From keyword lexicons to LLM-powered surveillance
Archiving and surveillance have historically relied on brittle keyword lexicons that miss context and generate endless false positives. LLM-based surveillance now understands intent, sentiment, and cross-channel context across email, chat, social, and video. This sharply improves true-positive rates on misconduct while cutting compliance review hours.
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How the work actually gets done
The top software vendors firms use here, and the features those tools actually ship.
Market landscape
22 vendors · 17 with profiles
LeaderEstablished, scaled incumbents.ChallengerMeaningful traction, gaining share.AIAI-native — built around LLMs / agents.DigitalDigitally native — app-first, no branches.